FREQUENTLY ASKED QUESTIONS

How do I book a service?

Thank you for considering us! To book a service, please reach out to us via our contact us page to make arrangements. We would be happy to discuss your rental needs. All rentals require a 30% deposit at the time of booking. Please remember to check our openings page to confirm if we are available for onsite installations.

Confirm your rental needs.
Receive your invoice and contract electronically.
Once reviewed, a deposit can be made directly from your electronic invoice. All major credit cards are accepted.
Your booking is complete! We will work with you to draft your digital mockup design to help create your vision.

How soon should I book my service?

We recommend booking onsite event decorations as soon as possible to secure your date. We can accept bookings up to 12 months in advance. Our busiest months of the year are spring through summer. June and September are usually booked first. Please visit our openings page for available dates.

What payment options do you offer?

We accept all major credit cards, cash or personal checks made payable to Magical Quest Party Decor LLC.

A 30% Deposit is required to complete your rental.
We can only hold your reservation up to 2 weeks from your invoice issue date, the invoice is voided after that time period.
The full balance MUST be paid at least 7 days prior to the event date for onsite installs and balloon orders.
The remaining balance is due at the time of delivery for individual rental items such as throne chairs and flower walls.
We accept partial payments leading up to your event date. Happy to set up a payment plan that meets your budget!

How far do you deliver rental items?

We service Des Moines, Iowa and surrounding areas. Free delivery is available on most rental items within a 30-minute driving distance from central Des Moines. Additional delivery fees apply for father distances. We cannot accommodate distances over 1 hour from Des Moines at this time. We appreciate your understanding.

What services do you currently offer?

We offer a variety of services and items. Please dont hesitate to reach out for any of your event needs. Please visit our Services and Pricing Page for our package pricing.

Acrylic Entry Sign

Balloon Arch

Balloon Garland

Backdrop Setup

Balloon Towers

Centerpiece Rental

Custom Props

Dessert Table Linens and Trays - Desserts not included. You must cater.

Favor Boxes

Guest Table Linens

Head Table Linens

Photobooth Service

Throne Chairs

Wedding Ceremony Arch

I couldn't find a pricing package that fits my needs. Can I rent items individually?

We can certainly try our best to accommodate your rental needs. We are open to renting our items when they are not in use such as throne chairs, flower walls and backdrops panels etc. Visit our Individual Rental Items page for pricing information. Please reach out to us for availability.

What is your cancellation and rescheduling policy?

Cancellations Policy:

Cancellations are accepted up to 30 days prior to your event for a full refund of your deposit. Deposits will not be refundable after that time period. If eligible, please allow up to 7 days for reimbursement. Please consider rescheduling your event to avoid losing your deposit.

Rescheduling Policy:

We understand that unforeseen circumstances may affect your event. You may reschedule your event up to 30 days prior for an available "future" date. If you must reschedule your event beyond the 30 day window, a rescheduling fee will apply. This fee will apply due to there being no guarantee that we can book an event for that day. There may be exceptions to this policy, please work with us for weather related issues or emergencies.

Do you offer discounted services to charity events or non profits?

Thank you considering us as a partner in your charitable efforts! We love giving back to the Des Moines community that we grew up in. We offer a 15% discount to non profit organizations and charity events. Let us know how we can help! Please refer to our Contact Us page to reach us.