FAQ
Get Informed
How do I book a service?
Thank you for considering us! To book a service, please reach out to us to make arrangements. We would be happy to discuss your rental needs. All rentals require a 30% deposit at the time of booking. Please remember to check our availability dates page to confirm if we are available for onsite installations.
How far do you deliver rental items?
We service Des Moines, Iowa and surrounding areas. Free delivery is available on most rental items within a 30-minute driving distance from central Des Moines. Additional delivery fees apply for father distances. We cannot accommodate distances over 1 hour from Des Moines at this time. We appreciate your understanding.
How big are your balloon garlands?
Balloon garlands come in a variety of sizes. Below is a description of the approximate sizes we currently offer in our backdrop packages. These sizes were designed to fit the variety of backdrops sizes we currently offer. Please reach out to us for custom sizes.
Small Ballon Garland: 8 feet
Medium Balloon Garland: 16 feet
Large Balloon Garland: 24ft
Extra Large Balloon Garland: 34ft
I couldn't find a pricing package that fits my needs. Can I rent items individually?
We can certainly try our best to accommodate your rental needs. We are open to renting our items when they are not in use such as throne chairs, flower walls and backdrops panels etc. Visit our Individual Rental Items page for pricing information. Please reach out to us for availability.
What services do you currently offer?
We offer a variety of services and items. Please dont hesitate to reach out for any of your event needs. Please visit our Services and Pricing Page for our package pricing.
Acrylic Entry Sign
Balloon Arch
Balloon Garland
Backdrop Setup
Balloon Towers
Centerpiece Rental
Custom Props
Dessert Table Linens and Trays - Desserts not included. You must cater.
Favor Boxes
Guest Table Linens
Head Table Linens
Photobooth Service - Partnered through Oh Snap! Event Photobooth
Throne Chairs
Wedding Ceremony Arch
What is your cancellation and rescheduling policy?
Cancellations Policy:
Cancellations are accepted up to 30 days prior to your event for a full refund of your deposit. Deposits will not be refundable after that time period. If eligible, please allow up to 7 days for your reimbursement. Please consider rescheduling your event to avoid losing your deposit.
Rescheduling Policy:
We understand that unforeseen circumstances may affect your event. You may reschedule your event up to 30 days prior for an available "future" date. If you must reschedule your event beyond the 30 day window, a rescheduling fee will apply. This fee will apply due to there being no guarantee that we can book an event for that day. There may be exceptions to this policy, please work with us for weather related issues or emergencies.